RCOM - "Going Beyond Your Reach"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Careers
We are a fast growing technology company based in Fort Worth, Texas with offices in  Colorado and Florida. We offer a range of benefits and one of the best work environments in the business. Career opportunities will be posted here as they become available.

Current Opportunities

IT SUPPORT SPECIALIST
FULL TIME/HOURLY


RCOM is one of the oldest and fastest growing technology companies in the DFW area.  With service divisions including IT/Repair Service Center, Creative, Off-site data center and applications hosting, and Application Development, RCOM has received national attention for several recent projects. The companyís core objective is to provide superior technical, management, development and creative services with a high level of customer satisfaction. RCOM is currently seeking to expand its IT team with an IT SUPPORT SPECIALIST.

As an IT SUPPORT SPECIALIST, your primary responsibility will be to ensure proper computer, server, and software operation so that end users can accomplish business tasks at client sites. This includes receiving, prioritizing, documenting and actively resolving end user support requests, as well as escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution will involve the use of diagnostic and support request tracking tools and frequent one-on-one communication with clients.

REQUIRED SKILLS

---Have a love for the customer. Analyzing, understanding, and resolving technical issues in a caring and friendly manner.
---Forward Thinking: Driven to learn about and understand new technology solutions.
---Motivated to work well individually and in a team environment.
---Strong knowledge of Microsoft server-based environments.
---Possess the technical foundation and knowledge to understand networks, firewalls, and virtualization.
---Work with clients in a responsive, clear, and professional manner.
---IT consulting experience is a plus.
---Provide accurate, clear, concise documentation through solid written and spoken communication skills.
---Prefer certifications in one or more of the following areas: Microsoft, VMware, Cisco.
---Must possess a valid driverís license; travel to client location is often required.
---Experience with: Microsoft Server, QuickBooks, Microsoft Office, Google Apps, Microsoft Exchange, and other common business software packages is a plus.
---VOIP and/or telecommunications experience is a plus.
---Ethernet and fiber experience preferred.
---Basic printer troubleshooting & repair knowledge.

Position is full-time, Monday-Friday, 8 a.m. - 5 p.m., and potential extended hours based on business need. Candidates currently living within a commutable distance of Fort Worth, Texas - Denver, Colorado - Miami, Florida are encouraged to apply.

RCOM is often recognized as a tech firm that cares, offering excellent full-time benefits including comprehensive medical coverage, life and disability insurance, paid holidays and time off, in addition to dental and vision options.

RCOM is an Equal Employment Opportunity and Affirmative Action employer.

To apply please submit your resume to: careers@rcomcorp.com
 
 
 
 
 

Offices Located in Texas Florida Colorado

 

Toll Free: (855) 819-6555

FAX: (970) 292-8036

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