We are a fast growing technology company based in Fort Worth, Texas with
offices in Colorado and Florida. We offer a range of benefits and
one of the best work environments in the business. Career opportunities
will be posted here as they become available.
IT SUPPORT SPECIALIST
RCOM is one of the oldest and fastest growing technology companies in
the DFW area. With service divisions including IT/Repair Service
Center, Creative, Off-site data center and applications hosting, and
Application Development, RCOM has received national attention for
several recent projects. The companyís core objective is to provide
superior technical, management, development and creative services with a
high level of customer satisfaction. RCOM is currently seeking to expand
its IT team with an IT SUPPORT SPECIALIST.
As an IT SUPPORT SPECIALIST, your primary responsibility will be to
ensure proper computer, server, and software operation so that end users
can accomplish business tasks at client sites. This includes receiving,
prioritizing, documenting and actively resolving end user support
requests, as well as escalation of incidents when considered appropriate
and necessary to maintain service level agreement expectations. Problem
resolution will involve the use of diagnostic and support request
tracking tools and frequent one-on-one communication with clients.
---Have a love for the customer. Analyzing, understanding, and resolving
technical issues in a caring and friendly manner.
---Forward Thinking: Driven to learn about and understand new technology
---Motivated to work well individually and in a team environment.
---Strong knowledge of Microsoft server-based environments.
---Possess the technical foundation and knowledge to understand
networks, firewalls, and virtualization.
---Work with clients in a responsive, clear, and professional manner.
---IT consulting experience is a plus.
---Provide accurate, clear, concise documentation through solid written
and spoken communication skills.
---Prefer certifications in one or more of the following areas:
Microsoft, VMware, Cisco.
---Must possess a valid driverís license; travel to client location is
---Experience with: Microsoft Server, QuickBooks, Microsoft Office,
Google Apps, Microsoft Exchange, and other common business software
packages is a plus.
---VOIP and/or telecommunications experience is a plus.
---Ethernet and fiber experience preferred.
---Basic printer troubleshooting & repair knowledge.
Position is full-time, Monday-Friday, 8 a.m. - 5 p.m., and potential
extended hours based on business need. Candidates currently living
within a commutable distance of Fort Worth, Texas - Denver, Colorado -
Miami, Florida are encouraged to apply.
RCOM is often recognized as a tech firm that cares, offering excellent
full-time benefits including comprehensive medical coverage, life and
disability insurance, paid holidays and time off, in addition to dental
and vision options.
RCOM is an Equal Employment Opportunity and Affirmative Action employer.
To apply please submit your resume to:
Offices Located in
Toll Free: (855)